AI-Infused Customer Journeys: Transforming Engagement and Driving Value
Join us for an afternoon of insight, innovation, and peer connection.
Executive Roundtables:
3:00–5:00 PM | Optional (limited seats, subject to approval)
🔹 Roundtable 1: Operationalizing Customer Value Realization at Scale (for revenue and retention leaders)
How to leverage the power of AI to quantify customer outcomes and proactively drive retention and growth
🔹 Roundtable 2: Activating Agentic AI for Customer Experience Advantage (for CX, support, and IT leaders)
How to cut through AI hype, tackle real-world challenges, and deploy agentic AI to improve customer experience.
🔹 Roundtable 3: Mastering Proactive Customer Health with AI (for customer success leaders)
How to spot early warning signs, prevent risks, and grow accounts with AI-driven insights across teams.
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Executive Forum:
5:00 – 6:00 PM | Welcome & Networking Dinner
Connect with peers over dinner and refreshments.
6:00 – 6:10 PM | Opening Address
Today’s Customer Journey is Connected, Intelligent, and Value-Driven
— Omid Razavi, Founder, SuccessLab
6:10 – 6:30 PM | Host Welcome
Scaling Support with AI and Raleigh’s Emergence as a CX Hub
— Scott Froehlich, VP Global Customer Support, Red Hat
6:30 – 6:50 PM | Roundtable Highlights: Turning Insight into Action — Quick recaps: Customer Value Imperative, Deploying Agentic AI, and Proactive Customer Health.
6:50 – 7:15 PM | Making AI Real: From Pilots to Performance
— Matt Eldridge, Partner, Bain & Company
7:15 – 8:00 PM | Leadership Exchange
Redefining Success in the Age of Scaled Expectations
— Toya Del Valle, Chief Customer Officer, Cornerstone
— Candace Wallace, Chief Customer Officer, Relias
— Kim Humphrey, VP Customer Success, IBM
— Annette Sanders, Sr. Director, Analytical TSE, SAS
— Andrew, Cromey, former SVP CS, former TSIA
8:00 – 8:30 PM | Peer Exchange & Closing
Exchange ideas and wrap up the evening with peers.
Why Attend?
Gain valuable insights from industry experts, engage with peers, and leave with actionable strategies to transform your organization with AI.
Media Release
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Contact Sharing
We may share your name, company, and email with sponsors unless you opt out.
Parking Information
The event is at 100 E. Davie St, Raleigh, NC 27601.
Please park at the City Center Parking Deck (429 S. Wilmington St, Raleigh, NC 27601) — any level is fine.
Follow signs to the “Red Hat Elevator.” The first 2 hours are complimentary. Take the elevator to G (Ground Floor) and proceed to the Red Hat lobby, where security will assist with check-in.
Attendance is Free for approved guests – Space is limited!
👉 Register Now!
This event is hosted by Red Hat and organized by SuccessLab in partnership with Foresight, Kore.ai, and Gainsight.