From AI Pilots to Customer Value

​SuccessLab Executive Forum & Roundtables
Hosted by NetApp and organized by SuccessLab

​Which customer work is AI ready to take on, who owns the outcome, and how will we know the experience has improved?

​Join senior customer, product, technology, and operations leaders for executive roundtables, a keynote, a leadership panel, and a networking dinner. We’ll compare what teams have tried, what customers noticed, and what gave leaders confidence to expand their use of AI.

​Proposed Agenda

​2:00–4:00 PM | Concurrent Executive Roundtables

​Exchange ideas and work through shared challenges with fellow leaders. Choose one discussion. Seating is limited.

​1. AI for Customer Service and Support
2. AI for Product Adoption and Customer Insights
3. AI for Customer Value and Growth

​4:00–4:30 PM | Forum Arrival and Reception

​4:30–4:45 PM | Welcome and Setting the Stage

​4:45–5:15 PM | Roundtable Insights

​5:15–5:45 PM | Featured Keynote

​Leading the Workforce as AI Takes On More Work

​How should leaders redesign service and support as agents take on routine work? The keynote explores which decisions to delegate to agents, when people should step in, and how managers can develop judgment and build career paths as the work changes.

​5:45–6:45 PM | Leadership Panel

​What Would You Scale, and What Would You Change?

​Executives compare AI deployments across support, success, and services. What changed for customers? Which results justified further investment? Where did quality, trust, or cost make teams reconsider? The panel includes audience Q&A.

​6:45–7:00 PM | Closing Remarks

​7:00 PM Onward | Networking Dinner

​Continue the conversation with speakers and fellow attendees.

Who Should Attend

​VPs and above, along with their direct reports, in Customer Success, Support, Services, Product, Revenue, and AI across the Research Triangle and the broader Carolinas.