SuccessLab Executive Forum: From Deployment to Outcomes
From Deployment to Outcomes
Turning product capability into customer value
Product capability creates value only when it works in production. Success requires embedding AI in real workflows, preparing data and governance, driving adoption, and turning customer learning into stronger products and repeatable delivery models.
Join SuccessLab and the SAP Institute for an executive forum on how product, engineering, services, FDE, and field organizations convert customer complexity into measurable outcomes.
Why attend
Learn how leading companies move AI from product to production.
Explore how delivery, adoption, and customer learning drive measurable outcomes.
Exchange practical ideas for scaling delivery without losing product focus.
Pre-Forum Innovation Workshop
3:30 PM Agentic Delivery Workshop
A working session on applying agentic AI to modern delivery operations. Seating is limited.
Executive Forum
5:00 PM Arrival and Refreshments
5:15 PM Facilities Tour
5:30 PM Building Products and Talent for the AI Era
Ferose V R, SVP and Head of SAP Institute for Product and Engineering
5:50 PM Reinventing Customer Leadership
Omid Razavi, Founder, Successlab
6:00 PM Engineering AI From Product to Production
Prabodh Ambale, GVP and Head of Engineering for CRM and Industry Solutions, ServiceNow
6:20 PM Workshop Briefing: What Agentic Delivery Requires
Mahesh Baxi, Chief Success Officer, Rocketlane and workshop participants
6:30 PM Executive Panel: Delivering Products, Realizing Outcomes
Ahmed Quadri, Agentic Observability Field Engineering Leader, Cisco
Anurag Goel, Global Head of Value Consulting, Red Hat
Rama Kolappan, CPO and VP, AI Platforms, HPE
Moderated by: Cathal McCarthy, Chief Strategy Officer, Kore.ai
7:20 PM Dinner and Peer Exchange
Attendance is limited to senior leaders to preserve depth of exchange. Complimentary for approved guests.
Hosted by the SAP Institute and organized by SuccessLab in partnership with:
Kore.ai, providing agentic AI applications for the enterprise
Rocketlane, the agentic platform for implementations and professional services automation