AI Agents for CS Teams Workshop
Your book is full. Your brain is fuller. The problem isn't knowing your accounts, it's keeping up with all of them at once.
CSMs carry more context than any role in the company. The handoff notes, the health signals, the renewal risk that showed up in last week's call, the product feedback that never made it to the right team. Most of it lives in your head, which means it disappears when you're stretched thin.
This is a hands-on CS workshop. Bring one account workflow that still runs on memory and manual effort. Leave with an agent that runs it for you.
We build live across onboarding, retention, and expansion:
Handoff summaries that write themselves from the sales process
Meeting follow-ups that update the CRM and draft the customer email automatically
Account health snapshots that pull signals from your tools before every call
Voice of Customer agents that extract, categorize, and route feedback without a spreadsheet
Renewal risk monitors that flag the right accounts before things go quiet
Agenda
18:30 — Doors open, drinks
19:00 — Dust walkthrough, from first agent to shared CS workflows
19:20 — CS use cases: top 3 agents to make your clients delighted and renew
19:45 — Guided build session
20:45 — Show what you built, open floor
21:15 — Drinks and networking
21:30 — Wrap
Dust?
The AI agent platform we'll build on, founded by ex-OpenAI and Stripe engineers, backed by Sequoia. It's how CS teams save hundreds of hours a week, without losing the relationship work that actually matters.
Who's this for
CSMs and Customer Success leads
CS Ops and Support engineers
Heads of CS who want to scale without scaling headcount
Bring a laptop and one account workflow to fix. Get a working agent and a room full of CS people who get it.
📍 London | July 22 evening
Spots are limited and curated, every RSVP reviewed. Apply early.