The Direct Line by Smallest.ai & Alohaa.ai
The Direct Line
Smallest.ai × Alohaa.ai · Olive Café & Bar, Mumbai
Almost every business in India still runs on the phone call. Orders, collections, support, verification — the moments that actually decide something happen on a call. It's also the least modernised part of the stack.
We're two companies working on either half of that call, and we're putting a table together to talk about where it goes next.
Why the two of us
Alohaa owns the channel — cloud telephony, virtual numbers, IVR, WhatsApp and SMS. The infrastructure that connects the call.
Smallest.ai owns the conversation — voice agents, speech-to-text and text-to-speech. What actually gets said once someone picks up.
Alohaa gets the call to the customer. We decide what happens when they answer. Neither of us covers the whole line alone, which is why this is one dinner and not two.
Who's at the table
AVP and above, through to C-suite. Senior operators who own customer conversations at scale. A short list, invited individually.
What happens
Dinner at Olive, drinks, and the conversation that comes with it. No stage, no deck, nobody presents.
The name
A direct line is the number that skips the switchboard. It's also how the evening is meant to go.