​About this Session

​How can healthcare organizations adopt AI in ways that build trust, support providers, and improve the patient experience? In this webinar, Tracy Elmer, CIO at TrueCare, will share how their organization applies a human-centered approach to AI strategy and implementation, keeping patients and providers at the center of decisions from vendor selection through ongoing evaluation.

​Drawing on real-world implementation experiences, Tracy will discuss how to evaluate AI partners, navigate contracting and liability considerations, and engage patients and providers throughout the adoption process. Attendees will also hear lessons from TrueCare’s patient engagement efforts, including its Patient Advisory and Golden Years groups, and learn how the organization uses patient satisfaction and other measures to assess impact. The session will highlight what has worked, challenges encountered, and what TrueCare would approach differently to help healthcare leaders make more informed, people-first decisions about AI.

​​​​​Featured Speaker

​Tracy Elmer
Chief Innovation Officer, TrueCare

​Tracy Elmer, MS, CHCIO, CDH‑E, RHIA, is a nationally recognized healthcare innovation and technology executive who leads with strategic vision, purpose, and empathy.

​As Chief Innovation Officer at TrueCare, she focuses on people‑centered solutions that thoughtfully blend technology, process improvement, and real‑world care needs to strengthen operations while elevating the patient and caregiver experience.

​Tracy is deeply committed to growing talent, building inclusive high‑performing teams, and driving meaningful, scalable change in service of better health and wellness for all. She also serves as an Associate Professor in the Master of Science in Health Care Informatics program at the University of San Diego, bridging practical leadership with academic excellence. A nationally recognized leader, Tracy is widely respected for her work advancing innovation, collaboration, and human‑centered transformation in healthcare.

​Learn about Tracy's impact at TrueCare here.

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​​AI in Action: Practical Applications for Safety Net Providers

​AI in Action is a monthly webinar series developed through the collaboration of the Center for Care Innovations, Health AI Partnership, AllianceChicago, and South Carolina Health Center Controlled Network. The series spotlights the research and real-world implementation of AI solutions tailored to the needs of Federally Qualified Health Centers and safety net providers, with a focus on advancing health equity and improving care delivery.

​⏪ Review past AI in Action webinars.

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​By registering for this session, you agree to receive CCI email announcements. You can unsubscribe at any time.

​DISCLAIMER:

​AI in Action and its organizing partners serve as neutral conveners and educational partners.

The purpose of this series is to support learning, information sharing, and discussion among healthcare organizations and stakeholders.

​Inclusion of speakers, organizations, speakers, services, or technologies does not constitute endorsement, recommendation, certification, ranking, or preference by the Center for Care Innovations (CCI), Health AI Partnership (HAIP), or any partnering organization.

​Featured examples reflect the experiences and perspectives of individual presenters and organizations and are shared for educational purposes only. Participation in this series should not be interpreted as validation or a particular vendor, product, approach, or technology.

​Attendees are encouraged to conduct their own due diligence and assessment when considering technology, vendor, or implementation strategy.