Service Training That Drives Customer Loyalty (Session 1: Director of Training, Burtons Grill & Bar)

​​🍎 Opus Office Hours is an interactive training session designed to level up your employee development skills.

​This month's topic:
Service Training That Drives Customer Loyalty

​Session 1:
Jennifer Quirk (Director of Training, Burtons Grill & Bar)

​Across the board, guest experience ranks as critical for customer loyalty. But "soft skills" are notoriously hard to train consistently—especially across multiple locations with high turnover.

​This month we're tackling service training. How to onboard, refresh, and reinforce guest experience excellence in a way that sticks beyond week one.

​We'll dig into:
→ The non-negotiables: What must be covered in service onboarding vs. what can wait
→ Refresher training that doesn't feel like a repeat of day one
→ Reinforcement tools that actually get used (not filed away)
→ Balancing digital efficiency with hands-on practice for soft skills
→ Where and how managers and trainers really get involved in service coaching

​✨ New in 2026: Two sessions, same week. Session 1 includes the guest speaker. Session 2 recaps, digs into more examples, and gets hands-on in Opus. Attend one, attend both. Non-Opus customers welcome.

​🍎 Opus Office Hours is an interactive training session designed to level up your employee development skills. All training leaders are welcome — you don’t have to be an Opus customer!