A Million Voice AI Calls: Lessons from Production
Voice AI is everywhere in slide decks. Far less of it is running in production at enterprise scale.
At Nurix, we've handled over a million voice AI calls across BFSI, retail, e-commerce, travel, hospitality, and insurance: in APAC and the US. We've hit every wall you'd expect: bilingual switching mid-sentence, accent drift, sub-second latency requirements, and the gap between a clean demo and a system handling tens of thousands of daily calls.
We're bringing together a curated group of enterprise technology, product, CX, and AI leaders for an evening of honest conversation on what voice AI in production actually looks like.
The conversation
Multilingual and bilingual voice AI in production: language mirroring, accent variation, what models miss
Building reliable voice AI systems: STT accuracy, latency, interruption handling, context retention
From pilot to scale: evaluation, compliance, workflow integration
The future of voice infrastructure for AI agents
Featuring
Anuj Jain: Head of Product, Nurix AI
Adam Proschek: Tech Lead Manager, Deepgram
Details
When: Thursday, May 21 · 5:30 PM – 8:30 PM
Where: San Francisco (Venue details to be shared upon approval)
Who: Enterprise technology, product, CX, and AI leaders.