Fin x Dust: Building AI for Complex Workflows

​AI is capable of more than single tasks. The real challenge is building systems that can handle complex workflows: orchestrating multi-step processes, providing the right access and controls, connecting across platforms, and adapting to real-world conditions to deliver outcomes teams can trust.

​This session brings together two perspectives to explore how strategy and execution come together when building AI:

• ​The CEO’s view: setting vision, ambition, and risk posture for where AI is headed.

• ​The Product Lead’s view: translating that vision into product reality, learning from customers as they push AI to handle their hardest workflows.

​What you’ll learn:

• ​How to evaluate which workflows are truly AI-ready.

• ​Balancing strategy with real life execution.

• ​The trade-offs in building for reliability, scale, and control.

• ​What’s next for AI Agents, and how to prepare today.

​You’ll also have the chance to ask questions directly and join an open discussion on the realities of building and running complex AI workflows.

​​Speakers

• ​Gabriel Hubert - CEO & Co-Founder, Dust

• ​Chris Dalley - Fin Product Lead, Intercom, building Fin.ai

​Who should attend

​Executives, founders, and product teams who are shaping AI in their organizations and want concrete lessons on turning strategic vision into production-ready systems.