The Autobiography of Payment Failures - And Why You Probably Have Too Many of Them
Every payment decline has a story. The question is - what is it trying to tell you?
A declined payment is more than just a failed transaction. Every decline is the result of a series of decisions made across the payments funnel. While they may look the same, each decline tells a different story.
In this webinar, we'll follow the journey of a payment through the payments funnel, explore why declines happen, understand the difference between genuine fraud and false positives, and uncover what every decline can teach us.
What will you learn?
How a payment moves through the payments funnel
Why payment declines happen
The difference between genuine fraud and false positives
How fraud rules, issuer decisions, and payment settings shape outcomes
A practical approach to investigating payment declines
The key questions every payment professional should ask about decline data
Who is this for?
Anyone looking to build a stronger understanding of payments, including:
Payments Professionals
Product Managers
Fraud & Risk Teams
Merchant Operations
Finance & Treasury Teams
Anyone interested in payments and fraud
Whether you're new to payments or already in the industry, this session will help you better understand why payments fail and what every decline can teach us.
Meet Your Speaker
Brian Grech
Co-Founder & COO, Corgi Labs
Co-Founder & COO of Corgi Labs. With over 20 years of experience across payments, fintech, and banking, including leadership roles at PayPal, JPMorgan, and Bank of America, Brian helps businesses better understand payment declines, reduce false positives, and improve payment performance through AI-driven fraud intelligence.
Moderated by
Vishal Mehta
Founding Partner, Travel & Payments
Founding Partner, T&P Advisory. With over 15 years of experience in payments, Vishal advises businesses on payments strategy, product, market expansion, and partnerships, drawing on deep hands-on experience across APAC and India, two of the world's most dynamic payments markets.
About T&P Payments Advisory:
T&P Payments Advisory is led by industry leaders Vishal Mehta, SheueChee Beh, Kanika Mittal, Janet Tan, and Arvin Singh, bringing nearly 100 years of combined experience from world-class organizations such as Expedia, Microsoft, Visa, NTT DATA, Delivery Hero, PayPal, Uber, JPMorgan, Worldpay, and ShopBack, along with advocacy groups including MAG, MRC, and MPAI.
Our vision is to democratise payments knowledge, treating payments as strategy, not as an afterthought.
We also run the Payments Club, a global community of 700+ payments professionals and enthusiasts, brought together through online and offline engagements, webinars, curated meetups, and global gatherings across markets including the US, Singapore, Dubai, Malaysia, Thailand, Philippines, India (more countries coming soon)
Learn more about T&P: www.travelandpayments.com