Conversational AI Meetup
The Conversational AI Meetup returns to London this October to explore how to build good conversation design principles into AI agents.
Large language models are incredibly fluent, yet they often break some of the fundamental rules of conversation design. And many of the teams now building AI agents have little grounding in conversation design practice.
For this session, we’ll be joined by Diana Deibel, who literally co-wrote the book on conversation design: Conversations with Things: UX Design for Chat and Voice.
Join us for an evening of networking and learning as we look at the conversational norms AI models struggle to follow, what that means for the user experience, and how we can design agents that communicate more effectively.
Talks and speakers:
Conversations with (Generative) things by Diana Deibel, Head of Design at Lloyds Banking Group
Designing for a moving target: understanding customers to shape product direction by Charlotte Wildgoose, Senior Researcher at Lloyds Banking Group.
AI Agent testing: Beyond the happy path by Sandra Draganoiu, Relationship Director at VUX Consulting & Benoit Alvarez, Managing Director at VUX Consulting
Who it's for:
Conversation designers, UX writers and content designers working on AI-driven experiences.
Product and engineering teams building or evaluating AI agents.
Customer service and contact centre professionals responsible for automated conversations.
Applied AI practitioners getting models to behave in line with design principles.
Photo ID is required for entry and will be checked against the registration list, so please register under the name shown on your ID.
The event is organised in collaboration with Lloyds Banking Group.