Inside the CX Playbook of an 8-Figure Shopify Brand
Most brands that bring AI into support see the same pattern: faster replies, happier dashboards, and the same customers writing back two days later because nothing actually got fixed.
NovaaLabs didn't.
In their first month, 45% of their tickets were handled end to end, and not one resolved ticket was reopened. Zero.
On October 8th, Anna from NovaaLabs joins us live to walk through exactly how they got there: what they changed, what they refused to compromise on, and the decisions most brands get wrong before they even start.
No slides full of theory. No vendor pitch. Just an honest look inside how an 8-figure Shopify brand rebuilt CX, including what didn't work along the way.
You'll learn:
Why speed is the wrong metric to chase first
How to know which tickets AI should handle, and which it shouldn't touch
What "resolved" really means, and why reopens are the number that exposes everything
The 30-day rollout NovaaLabs used, and what they'd do differently
Bring your questions. We will be taking them live.