Scaling e-commerce brands: From customer conversations to growth systems

​For fast-growing e-commerce brands, support isn’t just about resolving tickets. It’s the front line of growth. Every interaction with a customer reveals patterns that can inform retention, acquisition, and product development. The challenge is turning those conversations into scalable systems that drive measurable impact.

In this workshop, Dan Melnick, founder and CEO of Zing, will share how his team has helped 100+ D2C brands translate customer feedback into repeatable growth, from improving ROAS to building systems that align marketing, support, and product. We’ll discuss what it takes to scale without losing the human touch that makes customers loyal in the first place.

You’ll learn:

• How to transform customer conversations into structured insights that drive retention and sales
• Strategies for integrating support, marketing, and product teams for faster feedback loops
• Real-world examples of how high-growth brands build predictable systems for scale

Join us in this live Q&A with Dan as we explore what it takes to build e-commerce brands that grow through meaningful customer relationships.

Perfect for: Founders, CX leaders, and operators looking to turn support into a strategic growth driver.