Microsoft X Socialhub.AI NRF Lunch Party：From CDP to CIP （Customer Interlligence Platform ）
✨Why this event matters
Enterprise AI was meant to unlock growth.
Yet most organizations are stuck in pilot purgatory.
Industry research shows:
· 74% of AI initiatives never scale beyond pilots
· 95% fail to deliver measurable ROI
The problem isn’t algorithms.
It’s architecture.
Customer data is fragmented across CRM, CDP, loyalty systems, marketing tools, regions, and clouds. AI is bolted on as an add-on instead of embedded as an operating layer—creating rising costs without business impact.
This event introduces a different path forward.
Together with Microsoft, Socialhub.AI presents the Customer Intelligence Platform (CIP) — an AI-native intelligence layer that sits above CRM, CDP, and Marketing Automation to unify data, interpret intent, and orchestrate actions in real time.
Not another tool.
A structural reset.
✨ Which industry leaders are attending?
Mahesh Neelakantan : Microsoft Industry Advisor, Retail & Consumer goods
Mahesh Neelakantan is an industry advisor at Microsoft with over 25 years of experience, specializing in digital transformation, innovation, and growth strategies for global retail and consumer brands.
Bill Huang : Socialhub.AI CEO & Founder
Entrepreneur and operator with 25 years of experience building and scaling enterprise technology businesses across China, Southeast Asia, and the United States, with a strong focus on AI-driven customer intelligence, enterprise digital transformation, and global partnerships.
David Kwok : Microsoft Head of AI & Digital Native Pusuit
David Kwok is an experienced leader in entrepreneurship and innovation, known for building startup ecosystems, mentoring founders, and driving collaboration across industry, education, and technology.
Jason Kui ：iSoftStone Vice President
AI-driven IT executive with 20+ years of experience leading enterprise cloud, data, and AI transformation programs. Brings deep expertise in AI, with a proven track record delivering large-scale solutions for global retail and technology organizations .
Tommy (Tong) Liu : Socialhub.AI BD VP
A seasoned technology leader with a unique background spanning strategic consulting at KPMG and EY, and senior engineering leadership at Microsoft. He is an expert in leveraging the Microsoft ecosystem, especially Dynamics 365, to drive enterprise SaaS transformation.
Adam Podber : Senior Technology Executive
Having extensive experience in the global retail and consumer industry. Adam is partnering closely with us on a major strategic project at Bob’s, bringing deep expertise in business transformation, cross-company collaboration, and driving impactful outcomes with partners .
Sherry Gong: Socialhub.AI Solution Director
10+ years in Martech solution. Proficient in consulting and overall operation forB2C digital projects such as CRM/CDP/MA/SCRM/CEM/DMP.Customers industry include: FMCG, Catering,Babycare, Fashion, Luxury, Beauty, Auto.
✨What you’ll experience
This is not a conceptual AI talk.
You’ll see:
· How CIP emerges as the next architecture after CRM and CDP
· Why AI-native intelligence must be embedded, not appended
· How real-time customer signals become real-time decisions
· What it actually takes to operationalize AI at enterprise scale in 2026
You’ll leave with a clear mental model for:
· Moving from fragmented tools → unified intelligence
· From dashboards → autonomous decisioning
· From campaigns → continuous customer orchestration
✨Agenda
11:00 – 11:30 AM
Welcome & Check-in
Tea break with snacks will be provided during the check-in session.
11:30 – 11:45 AM
Microsoft Keynote: Enabling Retail AI at Scale
A Microsoft Retail Industry Lead shares how Azure is powering the next wave of retail intelligence—and what it takes to move from experimentation to enterprise-grade scale, with the right security, governance, and operating model.
11:45 AM – 12:00 PM
Socialhub.AI Keynote: Step Into the New Era of Retail Customer Intelligence (Sherry Gong, Socialhub.AI Solution Director)
Global solution lead of Socialhub.AI sets the stage: why Customer Intelligence Platform is emerging as the next architecture beyond CRM and CDP, and how an AI-native platform on Azure can connect loyalty, data, and marketing into one measurable system—from insight generation to orchestrated execution.
12:00 – 12:30 PM
Executive Roundtable: Scaling Retail AI — From Pilot to Production (Mahesh Neelakantan,Industry Advisor, Retail & Consumer goods, Microsoft Asia ), Industry Expert ,Tommy Liu,Socialhub.AI BD VP
A Microsoft executive, and an industry leader/customer on what really blocks AI from scaling—data fragmentation, inconsistent metrics, integration, and compliance—and the practical playbook to unlock repeatable outcomes.
12:30 – 12:40 PM
Microsoft × Socialhub.AI Partnership Moment (David Kwok , Head of AI & Digital Native Pusuit, Microsoft Asia) & (Bill Huang, CEO of Socialhub.AI and MS Executive)
A formal signing moment, photos, and remarks as Microsoft and Socialhub.AI deepen their partnership—followed by a clear product/solution announcement outlining what's launching, what customers can expect, and what happens next.
12:40 – 12:50 PM
Q&A and Executive Takeaways
Open discussion on implementation, integration and operating models — distilling what CIP could mean for your own roadmap in 2026.
12:50 – 1:15 PM
Networking, Deep Dives & Next Steps
Evening pizza, drinks, snacks, and refreshments, along with conversations and follow-up discussions with Microsoft and Socialhub.AI teams on pilots, architectures, and joint opportunities.
✨Who should attend
This event is designed for:
· C-level executives (CMO, CIO, CDO, CTO)
· Heads of Digital, Growth, CRM, Loyalty, Data, or AI
· Enterprise architects and platform owners
· Retail, consumer, and multi-brand operators preparing for 2026
If you’re questioning whether your current CRM/CDP stack can truly support AI-driven growth, this session is for you.
Tip: Please bring a physical ID on the day of the event, as it is required for entry into the Microsoft office.
✨About Socialhub.AI
Socialhub.AI is the world’s first Customer Intelligence Platform (CIP) — an AI-native system of intelligence that unifies CRM, CDP, loyalty, and marketing automation into a single, real-time decision layer.
Built on Azure and designed for global, multi-region enterprises, Socialhub.AI helps organizations move from fragmented customer data to autonomous, scalable customer intelligence.
✨Continue the conversation at NRF 2026
Meet us at NRF 2026
📍 Startup Hub — Booth #722
📅 January 11–13, 2026
📍 Jacob K. Javits Convention Center, New York
Experience the Customer Intelligence Platform in action.
Website: https://www.socialhub.ai
Contact: [email protected]