WoCS X Highspot: The AI Skills That Matter
About the Event
Earlier this summer, the conversation in this community was about the shift itself: AI moving into the center of the CS role, titles quietly changing, and the strange feeling of having built a career on a job description that's being rewritten around you. That part is largely settled. Most of us have recognized that the role is changing.
What's still unresolved is what to do about it.
As AI absorbs the operational layer, the QBR prep, the note-taking, the health-score triage, what's left is the harder part: consulting instincts, technical fluency, and the judgment to know when a confident AI answer is wrong. Those are the skills the market is starting to price. Nobody is handing out a curriculum for them.
So this month we're continuing the theme and honing in on the practical question: which skills are actually worth your next six months, and which ones are quietly becoming table stakes.
On September 10th, we're bringing together CS practitioners at four different points on the ladder, from Senior CSM to VP, for a candid 45-minute panel on the skills that actually matter now at the local Seattle Highspot offices. Then we put the room to work: a 45-minute guided workshop where you audit your own skills against what you just heard, pick one gap, and leave with a plan for the next 30 days.
Panelists
Panelists coming soon!
What We'll Dive Into
Who's actually adapting fastest, what they do differently, and whether it's something the rest of the team can copy
The consulting skill leaders wish every CSM had, and whether it's something you train for or only hire for
How technical a CSM really needs to be in 2026, and where the line sits between a technical CSM and a solutions engineer
The smallest technical thing someone from a non-technical background could learn this month that would actually move the needle
How to keep your judgment your own when AI hands you a confident answer in five seconds, and what "humans in the loop" looks like day to day
What You'll Take Away
A clear read on where your own skills sit across the four areas the panel covers, using a self-assessment you'll work through live in the room
One specific skill gap chosen, with a 30-day plan attached to it before you leave
Concrete examples from CS practitioners at four different levels, not just from a leadership perspective
Being deliberate about where you focus your energy, instead of feeling reactive
Connections with a room full of Seattle post-sales women who are working through the same shift
Who This Is For
This event is deliberately built for individual contributors and the managers closest to them.
CSMs and Senior ICs who want to build the technical fluency and strategic instincts the role now demands
Technical Account Managers and Solutions-adjacent post-sales folks navigating where their scope ends
Managers and leaders coaching a team through the same shift
Anyone in post-sales who's curious about AI but isn't sure where to start applying it to their own work
This event is part of the Women of Customer Success community, built for women working in tech and post-sales. If that's you, we'd love to have you in the room.
Agenda
5:30 to 6:00 PM: Arrivals - Grab a bite and snag a seat!
6:00 to 6:45 PM: Panel, The Skills That Actually Matter Now
6:45 to 7:30 PM: Guided workshop, Your Skills Audit
7:30 to 8:30 PM: Networking and wrap-up
Come join us for drinks, food, and a room full of women in post-sales ready to tackle what's next in the industry!
About Women of Customer Success
WoCS is the leading community for the best and brightest women in post-sales roles and leadership. Our mission is to connect, educate, and empower women to thrive in their careers and lead the way forward. With over 10 chapters worldwide, including Seattle, we are cultivating the next generation of women shaping the future of customer experience.
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