Conflict Mediation Workshop
Conflicts are not signs of failure, but signals that your team has diverse perspectives and needs. How you respond makes the difference between a crisis and an opportunity.
This interactive and practical workshop provides you with concrete tools to recognize, manage, and mediate conflicts, helping you foster a climate of collaboration and trust within your team.
What will you learn
In this 4-hour hands-on session, you’ll discover how to transform tensions into constructive dialogue, collaboration, and win–win solutions through a mix of acting-inspired techniques and mediation tools.
Part I – Empathy as the Foundation of Conflict Management
How empathy manifests in professional relationships
Active listening and nonverbal communication
Identifying your own emotions and those of others
Acting-based exercises to develop presence and authentic connection
Part II – Conflict Management Styles
Introduction to the 5 conflict management styles
Self-assessment: identifying your typical reaction in tense situations
Advantages, risks, and contexts for each style
Practical exercises for adapting your style
Part III – Informal Mediation and Conflict Transformation
When informal mediation is appropriate in organizations
Steps of the mediation process
Case studies and personal reflection: “How can I intervene constructively in a real conflict?”
Who should attend
Team managers, project coordinators, and department leaders
Entrepreneurs and company representatives facing internal tensions
HR Business Partners and organizational development specialists
Individuals who want to improve their communication and influence skills in difficult situations
What you’ll gain
Empathic listening and nonviolent communication skills
Awareness of your own conflict management style — and when to adapt it
A simple, actionable methodology for informal mediation
A calmer, more mindful, and constructive attitude toward tension and disagreement
Trainers
Cătălina Duțu – Executive MBA, Business Strategist & Trainer
Cătălina has over 10 years of experience supporting entrepreneurs, directors, and managers in achieving their business goals through consultancy and soft skills training programs.
She is the founder of Eagle Consult & Services and the certified partner for Romania of Strategy in Action – UK, an innovative digital program designed to help companies develop and implement effective strategies.
Cătălina holds a Bachelor’s degree in Marketing from ASE Bucharest (2002) and an Executive MBA from Cotrugli Business School, Belgrade (2020).
Since 2018, she has been a certified trainer and for over a year has collaborated with Filip Ristovski to create workshops on Communication and Public Speaking.
Filip Ristovski – PhD in Performing Arts, Actor & Acting Professor
Filip is an accomplished actor, theater director, and educator, with extensive experience in theater, dance, and musical productions. He studied acting at the National University of Theatre and Cinematography “I. L. Caragiale” in Bucharest, where he also earned his Ph.D. in Theater and Performing Arts, and holds a Master’s degree in Singing from the National University of Music in Bucharest.
Since 2011, he has taught Acting and Stage Movement at the National University of Music in Bucharest. His professional experience includes over 40 productions and collaborations with prestigious theaters such as Odeon Theatre, Metropolis Theatre, “L. S. Bulandra” Theatre, “Ion Dacian” National Theater of Operetta and Musical, and the National Theatre in Bitola, Macedonia. He is currently an actor at Nottara Theater and also brings experience from film and television.
... and how much?
The cost of the course is 100 EUR + VAT (600 ron).
You can pay with bank transfer or with credit card.
Bank transfer details:
BEYOND BUSINESS SCHOOL S.R.L.
CUI: RO48763538
ING - RO02INGB0000999914387139
Wise - RO91BREL0005602073160100
Credit card payment: