AI Solution Sessions: Customer Service

​A full-day working session for Clark County business leaders, presented by North Bank Innovations in partnership with CREDC.

​Response times you're not proud of. Answers that live in one person's head. The same ten questions, every single day. AI can raise your service level without losing your voice. The hard part is knowing what's real and what's hype.

​This session is where you work it out. Not a keynote. Not a vendor pitch. You'll sit in a small group with other business leaders and a practitioner who builds with AI every day. You'll bring a real customer service problem. You'll evaluate real approaches against your real conditions: your data, your team, your constraints.

​You'll leave with an honest path forward and a first step you can take within 30 days.

​Agenda:

• ​9:30am — Doors open. Coffee and networking.

• ​10:00am — Welcome and opening frame. How AI actually works as a business tool: security, platform, model, data. Shared vocabulary for the day.

• ​10:45am — Working groups form. Meet your practitioner.

• ​11:45am — Lunch with your group.

• ​12:30pm — Working session one. Sharpen the problem. Where are you actually starting from? What have you tried?

• ​1:45pm — Break.

• ​2:00pm — Working session two. Evaluate AI approaches against the real conditions in the room. Narrow to a path. Define the first step.

• ​3:15pm — Close. Each group shares one theme. Patterns named across the room.

• ​3:45pm — Open time. Practitioners available.

• ​4:30pm — Done.

​Details:

• ​Thursday, October 22, 2026, 9:30am to 4:30pm

• ​The VIC, 18110 SE 34th St, Vancouver, WA

• ​12 companies. Senior leaders only.

• ​$130 per company, includes two attendees. $35 per additional attendee, up to four total.

• ​All meals included.

​Show up with a problem. Leave with a plan.