How to Use Strategic Empathy To Decrease Churn & increase Revenue

​When you think about empathy in Customer Success, do you think about the strategic impact it can have? 

​Chris Voss, in his book Never Split the Difference, devotes a whole section to “tactical empathy”. But in Customer Success, it goes beyond tactical. Your impact is capable of influencing your customers’ companies, their careers, and your own company’s success. The empathy you have can be strategic.

​We’re super excited to explore this topic with you and unleash the potential for you, your teams, your customers, and your company.

​Cinthia Silva will lead the discussion with a special guest. As usual, come ready to dig into the topic with your peers! We learn best when we learn from each other.

​See you soon at SuccessHour and in the CxXchange community! 

​When in doubt, our website has everything you need, including links to our community, our YouTube page, and all our resources! 

​Find it here: thecxxchange.com