WoCS IWD Sydney Event: Value Realisation Workshop: Balancing the Scales
Please note that 100% of ticket sales will be donated to ReLove: a registered charity supporting women and children impacted by domestic violence, people experiencing homelessness and those coming out of incarceration.
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Modern Customer Success isn’t just about creating value. It’s about proving it - commercially, strategically, confidently.
As expectations rise, CS leaders are balancing more than ever: customer advocacy with revenue accountability, deep relationships with measurable outcomes, influence with performance.
The question isn’t are you delivering value?
It’s can you clearly demonstrate it?
Join Women of Customer Success, proudly sponsored by Ansarada, for an in-person evening in Sydney focused on the frameworks, language and mindset required to deliver and demonstrate value - without becoming the “yes” person.
We’ll unpack how leading CS teams:
Quantify impact
Strengthen executive credibility
Drive strategic conversations
Protect scope while building trust
Led by Catherine Ballantyne, APJ Director of Customer Success at GitLab, this practical session will explore proven frameworks and real-world approaches to delivering and demonstrating value - with tools and language you can apply immediately.
Expect insight, discussion, and actionable takeaways.
A Special International Women’s Day Edition
In recognition of International Women’s Day and the 2026 theme “Balance The Scales,” this event also celebrates the role women play in shaping the future of Customer Success leadership.
IWD is about equity, opportunity and accelerating action - and this evening is about equipping women with the confidence, commercial clarity and community to lead with impact.
A ticket fee applies, with 100% of proceeds donated to a women’s charity, supporting initiatives that create opportunity beyond our industry.
Why Attend
You’ll leave with practical, immediately applicable insights, including:
✔ How to clearly articulate and evidence value to customers
✔ How to advocate for Customer Success impact internally
✔ How to build trusted advisor status without overcommitting
✔ How to balance relationship depth with strategic outcomes
✔ The mindset shifts required for CS leaders heading into 2026
Whether you’re managing renewals, navigating executive stakeholders, or influencing cross-functional priorities, this session will strengthen your impact, credibility and influence.
Who Should Attend
Customer Success Managers
CS Leaders & Heads of Customer Success
Account Managers working across the customer lifecycle
Women transitioning into Customer Success
Anyone responsible for customer outcomes and value delivery
If you care about elevating the strategic role of Customer Success — this conversation is for you.
Event Format
Arrival & Networking
Connect with peers across the Sydney Customer Success community in a welcoming, high-energy environment designed to spark meaningful conversations.
Keynote & Interactive Session
Practical. interactive session which will explore proven frameworks and real-world approaches to delivering and demonstrating value — with tools and language you can apply immediately.
Expect insight, discussion, and actionable takeaways.