Beyond ITIL 5: The strategic Evolution – Closing the Value & Experience Gaps with BRM & XLA

​As organizations continue to mature their IT Service Management practices, success is no longer measured solely by service levels and operational efficiency. Today's business leaders expect IT to create value, strengthen relationships, and improve user experiences.

​Join Procept Africa for this insightful webinar where industry experts will explore how BRM (Business Relationship Management) and XLA (Experience Level Agreements) complement the ITIL framework to bridge the gap between IT performance and business outcomes.

​What You'll Learn

• ​The evolution beyond traditional ITIL practices

• ​How BRM strengthens business relationships and strategic alignment

• ​Why XLAs matter more than SLAs in today's digital workplace

• ​Practical approaches for improving customer and employee experience

• ​Real-world insights from experienced ITSM professionals

​Who Should Attend?

• ​CIOs

• ​CTOs

• ​IT Directors

• ​Service Delivery Managers

• ​IT Service Managers

• ​Digital Transformation Leaders

• ​IT Governance Professionals

• ​Anyone interested in modern IT Service Management

​Meet the Speakers

​Sola Oduko
ITIL 5 Expert with extensive experience in IT Service Management, governance, and service excellence.

​Suresh GP
International BRM and XLA Specialist with deep expertise in Business Relationship Management and Experience Level Agreements.