Turning customer interactions into decisions

​Turning customer interactions into decisions: what works at enterprise scale?

Enterprise teams hear from customers every day through reviews, support conversations, surveys and social channels. The challenge is bringing those signals together, understanding what matters and making sure the right teams can act on it.
AI is changing what’s possible, but it also raises practical questions about trust, ownership and where human judgment matters most.

At this roundtable, we’ll exchange experiences on:

• ​Connecting the dots: how to build a clearer picture when feedback sits across different channels and teams.

• ​AI in practice: where it helps teams identify patterns and respond at scale, and where people need to stay involved.

• ​From insight to action: how customer feedback makes its way into product, service and business decisions.

• ​Knowing what matters: how teams spot emerging issues and opportunities early enough to act.

​Come ready to share what’s working, what’s still difficult and what you’re trying next.

Hosted by Aurora Maggio, CEO and Co-founder, and Daniele Borlizzi, Co-founder of Zefi.ai.
An intimate roundtable with 20 seats for enterprise CX leaders.