Founders Friday by Neo with Jose Herrera
Neo will interview Jose Herrera, CEO and co-Founder of Horatio, a customer service outsourcing company, working with top global brands and employing thousands.
💰 $100M+ ARR
👩🏼💻 3,000+ employees
🥾 Bootstrapped
Jose began his career on Wall Street, helping to rebuild Morgan Stanley's Latin American portfolio.
Founded in 2018, Horatio employs over 3,000 people in the Dominican Republic, Colombia, and Honduras. According to Jose, "the environment in the traditional call center is super dark, dingy, feels like a prison."
"I wanted to bring the Silicon Valley culture, that tech campus culture, to nearshore talent. Because there’s incredible talent in Latin America, but there was nothing like what we’ve built. At Horatio, we make sure that our people are at the center.”
We will cover the founder's journey, the early years, bootstrapping, growing a team of thousands, the evolution of customer service in the age of AI, and what comes next.
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Schedule:
9:45am • Fresh coffee available (6th floor)
10:00am • 6th floor lounge for meet & greet
10:30am • Speaker discussion + Q&A (6th floor)
11:00am • Open Mixer
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Topics: Startups | Customer Experience | Tech | Unicorn
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Founders Friday is an exclusive series interviewing the most impressive leaders, raw and unfiltered to inspire the next generation and help them turn their vision into reality.
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The Neo Club is a highly curated network connecting the world’s top founders, tech entrepreneurs, and investors. It brings together high-impact builders to share raw insights, forge strategic partnerships, and scale extraordinary companies.
From 10-person dinners to a 1,000-guest Tech Week closing party for founders and investors, the club crafts high-density rooms where real deals get done.
The community represents over $10 billion in aggregate revenue and $100 billion in combined company valuations.
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