How Notion Turns Customer Feedback Into Product Decisions

​Notion serves millions of users, from individual creators to Fortune 50 companies, all on one product. With that scale comes a massive challenge: how do you ensure the right customer signals reach the right teams at the right time?

​In this live conversation, Emma Auscher, Global VP of Customer Experience at Notion, sits down with Birkan Icacan, VP of Product at Enterpret and former Head of Enterprise Product at Notion, to unpack how Notion's CX and Product teams evolved from managing 700+ manual feedback tags to building a customer intelligence engine that directly influences what gets built.

Here are some points we'll cover:

• ​How Notion prevents the loudest voices from hijacking the roadmap and balances feedback across consumer, SMB, and enterprise segments

• ​The moment a CX signal actually changed what Notion's product team built and the infrastructure that made it possible

• ​A live look at how Notion's Custom Agents and Enterpret's Wisdom MCP bring customer intelligence into everyday workflows

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​🎁 Bonus: All attendees get access to a ready-to-use Notion template for VoC reporting.