Auto Claims Under Pressure
Auto Claims Under Pressure
Lessons from Unprofitable Books
Auto insurance has long been one of the most difficult areas for carriers to manage profitably. When loss trends shift, claims complexity rises, repair costs increase, or operational friction builds, even strong books can come under pressure.
In this live webinar, Samsung Electronics America and InsurTech NY will bring together insurance and technology leaders to discuss what can be learned from underperforming auto books and the claims environments behind them.
The conversation will focus on practical lessons from messy claims, books running above a 100% loss ratio, and the processes and tools that can help teams improve performance. We’ll also explore how field experience and mobile technology can support better communication, documentation, workflow visibility, and claims execution.
What we’ll cover:
What unprofitable auto books can reveal about claims and operations
How field experience can inform better claims decisions
How mobile technology can support auto claims teams in the office and in the field
Practical ways insurers can approach turnaround work with better operational control
Who should attend:
Auto insurance leaders, claims operations teams, underwriting and portfolio leaders, field teams, mobility and transformation leaders, and anyone focused on improving auto claims performance.
Speakers
Lay Ling Khoo
Business Development & Partnership Manager
Samsung Electronics America
As a Business Development & Partnership Manager in the Financial Services vertical at Samsung Electronics America, Lay Ling drives strategic growth by building impactful alliances with System Integrators (SI) and Independent Software Vendor (ISV) companies. With experience in consultations, global business and market development across B2B verticals such as technology, and finance; Lay Ling brings a depth of knowledge and experience in helping financial institutions bridge technology with business goals to support their growth.
Dylan Brand
CEO & Co-Founder
Slate Risk
Dylan Brand is CEO and Co-Founder of Slate Risk and President of Typhon Risk, where he works with MGAs, MGUs, TPAs, and insurance organizations on underwriting, claims, actuarial, and operational strategy. With deep experience across property and casualty insurance, claims operations, litigation, vendor management, and business process improvement, Dylan brings a practical view of how insurers can improve performance in complex books of business. Previously, he held senior claims and operations roles at James River Insurance Company, where his work included claims automation, vendor operations, system implementation, and virtual automobile claims handling.
VP Claims Consultancy
Reserv
Chris Boedeker, CPCU, is VP of Claims Consultancy at Reserv, where he advises insurance organizations on claims strategy, operations, and modernization. He brings deep experience across auto, property, sharing economy, autonomous mobility, and insurtech claims environments, including senior claims leadership roles at Waymo and Uber. Chris brings a practical perspective on how claims teams can improve performance, adapt workflows, and manage complex books of business under pressure.