Building products for people with Type 1 Diabetes. Starting with GloGlo glucose gummies and now developing a T1D companion app. YC W24.

GloGlo by 14.ai

This workshop is all about connecting AI‑powered support agents to real‑world systems using MCP (Model Context Protocol). We’ll explore how to wire up actions (ticket lookup, refunds, notifications), handle failures gracefully, and fortify your workflows against security threats.

1. A hands‑on understanding of MCP and how it powers tool‑based support workflows

2. Real-world integration examples, and what can go wrong

3. Tactics for designing secure, resilient, agentic support systems that don’t just respond, but act

Perfect for: Support teams, ops leaders, AI builders, founders, and anyone designing tool‑augmented support systems.

) and Maya Czeneszew (Founding Engineer @ 

Agentic MCP for Support Teams: Workflows, Weaknesses & Resilience