OOPS #19 - Moving Beyond Heroic Incident Response
Heroic incident response gets results until the hero is on holiday, burnt out or working somewhere else. It keeps critical knowledge in a few heads, hides the gaps in runbooks and tooling and teaches everyone else that their job during an incident is to wait.
Join OOPS in looking at what heroic incident response really is, why organisations keep rewarding it, and what it takes to build teams where resolving an incident doesn't depend on one person.
Expect real stories, discussion of the trade-offs and practical tips you can take to your org.
Whether you're the hero, the person who relies on them, or the manager, this one's for you.
Please RSVP before we reach capacity!
Agenda
5:30–6pm: Arrivals
6:15–6:30pm: Welcome & introduction
6:30–7pm: Panel session
7–7:15pm: Audience Q&A
7:30pm: Close and head to Crown Liquor Saloon for some drinks 🍻
About the Hosts
Uptime Labs is a UK-based company that provides a realistic incident response simulation platform designed to help engineering and SRE teams build resilience and confidence. Their platform allows organisations to rehearse high-stakes outage scenarios in a safe, risk-free environment, effectively helping teams develop the 'muscle memory' needed to handle real crises. By practising with lifelike drills that mirror production failures, Uptime Labs aims to reduce Time to Mitigation (TTM) and ensure that responders are better prepared, less stressed, and more consistent in their decision-making during actual incidents. Learn more at https://uptimelabs.io/
PagerDuty is an incident management and real-time operations platform powered by AI designed to help teams detect, respond to, and resolve critical issues faster. For developers, PagerDuty streamlines on-call management, automates alerting, and integrates seamlessly with popular tools like Slack, GitHub, and AWS. Whether you’re building, deploying, or maintaining services, PagerDuty empowers engineering teams to minimize downtime, collaborate efficiently, and deliver reliable digital experiences. Learn more at https://www.pagerduty.com/