Preface Hackathon: Reimagining Hospitality Operations and Customer Engagement

​How can AI transform the operational engine behind every hospitality interaction? Join us live as builders take on the challenge of streamlining key workflows, from gym management and staff rostering to guest check-in and check-out in real time.

You will get a front-row seat as participants explore how AI bridges the gap between back-of-house facilities management and front-of-house guest experiences. Watch how modern tech connects practical operational details, like towel washing, equipment readiness, service requests and resource planning into one intelligent system that drives consistent, high-touch service.

What you will learn by watching:

• ​Bottleneck Identification: How to identify operational bottlenecks across hospitality and facilities management?

• ​Workflow Automation: How AI can support gym management, staff rostering and check in and check out workflows?

• ​Experience Integration: How to connect operational data with customer experience outcomes?

• ​Resource Tracking: How to improve the tracking of facilities, supplies, maintenance and service requests?

• ​Smart Coordination: How to reduce manual coordination while keeping staff in control of important decisions?

• ​Service Personalisation: How to build a prototype that makes service more consistent, responsive and personalised?

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Date: 6 Oct 2026 (Tue)
Time: 6:30 - 7:30 PM
Venue: PCW by Preface (1/F, The Sharp, 11 Sharp Street East, Causeway Bay)

This session is conducted in English.