​Can your residents complete the journey?

​Accessibility through real lived experience

​Automated accessibility checks are an important first step, but they do not always show whether people can actually use a service.

​For our September Accessibility Meetup, we have invited MyWeb Access to run a live, interactive session with disabled testers using assistive technology. They will work through real council journeys on screen and talk through what they experience as they go.

​We are looking for 2 or 3 volunteer councils to nominate an everyday task from their own website for live testing. Good examples include:

• ​Finding a property’s Council Tax band and annual charge.

• ​Applying for a Blue Badge.

• ​Completing an online form.

• ​Downloading and using a council PDF.

• ​Reporting a missed bin collection.

​This is a chance to learn together. By testing real council journeys live, we can see where residents get stuck, even when a page looks fine on an automated scan.

​If your council would like to volunteer a journey for testing, please email Aaron at community@localgovdrupal.org. Places are first come, first served, with priority given to subscribing councils.