Building Safer AI Chatbots: Data Privacy, Guardrails & Evals for NGOs

​As AI becomes increasingly integrated into WhatsApp chatbots, organisations have new opportunities to engage with their audiences, beneficiaries and communities. But these possibilities also bring important questions around data privacy, safety and responsible AI implementation.

​How do we ensure personal and sensitive information is protected? How can we prevent AI chatbots from generating harmful, biased or inappropriate responses? And how do we know whether an AI chatbot is safe and reliable before making it available to users?

​Whether you're exploring AI for the first time or already using AI with Glific, join us for a practical session on building more responsible AI-powered chatbots.

​What we'll cover

• ​Responsible AI: Four key considerations for building safe and reliable AI chatbots.

• ​Data Privacy & Safety: Protecting personal information and preventing harmful interactions.

• ​AI Guardrails: Using real-time checks for content safety, privacy protection and scope control.

• ​AI Evaluations (Evals): Testing chatbot responses for accuracy, safety and adherence to instructions.

• ​Putting it into practice: How knowledge bases, guardrails and evals work together throughout the chatbot lifecycle.

​Who should attend?

​NGOs exploring AI-powered WhatsApp chatbots, existing Glific users, and programme, technology and innovation teams interested in responsible AI adoption.