The Rise of Support Engineering & AI

​An evening with support engineers & technical support leaders on what the job actually looks like now, and which parts of it AI is taking over.

​Description
The support role has changed more in the last few years than in the previous twenty. At the best infrastructure & AI companies, support engineers read stack traces, ship fixes, build internal tools, and talk to customers — often in the same afternoon. And AI is reshaping the job again: agents now handle more of the first-line work, changing what humans spend their day on and what good support even means.

​We're bringing technical support leaders together for an honest conversation about the day-to-day — what a week actually looks like, how teams are structured, which parts of the job AI is taking over, which parts are getting harder, and where the role is heading. Food & drinks after, plus plenty of time to meet others doing the same work.

​Who should attend
Anyone thinking hard about support — whether you run a support team today or you're a founder setting it up for the first time.

​Run of show

• ​5:00 — Doors open, drinks & mingling

• ​5:45 — Welcome & intros

• ​6:00 — Panel discussion

• ​6:45 — Audience Q&A

• ​7:00 — Food, drinks & networking

• ​8:00 — Wrap

​Panelists

• ​Dean Sliney — Head of Support Engineering @ Mintlify

• ​Lucca Psalia — Head of Customer Engineering @ Bland

• ​Susana de Sousa — Head of Community @ Plain

​Moderated by Youmna Sirgi — Head of Operations @ Plain

​Food & drinks provided.

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​Plain is AI support infrastructure that enables B2B teams to build anything – no-code or all-code. Meet with the team here!