AI in CS: what’s Actually Working right now

​AI is everywhere. But real talk? Most CS leaders are still figuring out how to use it in a way that actually matters.

​This is a closed-door conversation for a small group of senior Customer Success leaders to get honest about what is working, what is not, and where the real opportunities are right now. There won't be any pitches or demos, just practitioners swapping real insights from the trenches.

​------

​My objective is to create a space where senior CS leaders can have a real, unfiltered conversation about AI -- without the vendor noise. The goal is for every person in the room to leave with at least one new idea, one honest insight, or one connection that helps them move faster and smarter.

​Participants walk away with:

• ​A clearer picture of where AI is actually delivering value in CS today

• ​Honest perspective on the gaps, challenges, and risks that nobody is talking about publicly

• ​Practical examples and use cases they can bring back to their own teams

• ​A peer network of leaders at a similar stage who are navigating the same questions

​Facilitated by Kristi Faltorusso