Prompt like a pro: Prompting for AI customer support

​In this workshop, we’ll cut through the noise on prompting and focus on what actually works when designing AI support agents. Whether you’re just getting started or looking to level up, you’ll learn how to craft prompts that deliver consistent, accurate, and helpful responses for customer-facing scenarios.

We’ll explore:

•Core principles for writing prompts that AI agents can follow reliably
•How to avoid common pitfalls that lead to vague or off-target responses
•Strategies for adapting prompts to different support workflows and contexts

Then we’ll dive into a live Q&A with Cyrus Nouroozi, CEO and co-founder of Zenbase.ai, previously a core contributor to DSPy, Stanford NLP’s most popular GitHub project, drawing on his experience to share best practices and practical approaches to prompting AI for customer support.

Perfect for: Support leads, AI ops teams, founders, and anyone looking to confidently integrate AI agents into their customer experience.