​AI Made Practical: How Effective Can My AI Receptionist Be?

​Your receptionist is often the first impression of your business.

​But what if your receptionist could answer enquiries 24/7, qualify leads, book appointments, speak multiple languages, and never miss a customer—without increasing your headcount?

​Welcome to the next session in the AI Made Practical series, where we move beyond the hype and explore how AI can solve real business challenges.

​In this hands-on workshop, we'll explore how an AI Receptionist can support your business, from handling customer enquiries , scheduling appointments and providing consistent, professional responses.

​More importantly, we'll discuss where AI works well, where it doesn't, and when a human should take over.

​What You'll Learn

​By the end of this session, you'll understand:

• ​What an AI Receptionist is (and what it is not)

• ​The difference between chatbots, AI assistants and AI agents

• ​How AI can answer enquiries across WhatsApp, websites and phone calls

• ​How to design conversations that customers actually enjoy

• ​When AI should escalate to a human

• ​Common implementation mistakes businesses make

• ​How to calculate the ROI of an AI Receptionist

• ​Practical steps to get started in your own organisation

​You'll also see live demonstrations of AI Receptionists in action and discover tools that are accessible even for SMEs with little or no technical background.

​Who Should Attend?

​This session is ideal for:

• ​SME Owners

• ​Entrepreneurs

• ​Customer Service Managers

• ​Clinic, Retail and F&B Operators

• ​Hotel & Hospitality Professionals

• ​Sales & Marketing Teams

• ​Anyone curious about practical AI implementation

​No technical or programming experience is required.

​Why Attend?

​Many businesses are experimenting with AI.

​Few are implementing it effectively.

​This workshop is designed to help you understand what is realistically achievable today and how to deploy AI responsibly to improve customer experience, productivity and business growth.

​As with every AI Made Practical session, you'll leave with practical ideas you can apply immediately.

​Key Takeaway

​AI is not replacing Humans, it is amplifying it.

​Learn how to combine human touch with AI-powered tools to produce better work, faster, and create greater value in an increasingly competitive digital landscape.

​Create Smarter. Design Faster. Deliver Better Results.

​Snacks and Tea provided