AI for field service: never let a tech guess in front of the customer again
For the people running field teams.
You know what the second visit costs. The work order says "unit not working",so your tech finds out what's actually wrong standing in front of the customer. Wrong part on the van, and it becomes a second visit. One tech knows that site properly, and everything he knows walks out with him.
45 minutes on what AI can actually do for a field service operation today.
Your hosts
Nicolas Raffa Pirra — builds production AI for operations teams, across energy, logistics and insurance.
Jack Blake — four years at Saildrone, from production technician to design engineer, including fleet operations keeping uncrewed vessels running in the field.
For: service managers, operations leads and directors running field teams. Not for: owner-operators with a van or two, or anyone after a general intro to AI.