Mapping the Design Landscape: UX, CX, Service Design & Product
Join us for an interactive workshop exploring the overlaps, distinctions, and hand-offs between UX, CX, Service Design, Product Design, and UI.
What to Expect
Ever wondered where UX ends and Product Design begins?
Confused about the difference between CX and Service Design?
You’re not alone — and there isn’t a single “right” answer.
This workshop is about making sense of the design landscape together. Instead of lectures or rigid definitions, we’ll use discussion, visual thinking, and collaboration to explore how these disciplines actually show up in practice.
What We'll Do
Through individual reflection, small group collaboration, and collective synthesis, we'll build a shared understanding of how these disciplines relate to Through individual reflection, small-group collaboration, and collective synthesis, we’ll co-create a shared understanding of how these disciplines relate, overlap, and hand off to one another.
You’ll:
Define each discipline in your own words
Create and refine overlap diagrams (Venn-style)
Compare our collective thinking with popular frameworks and diagrams from the wider design community
Collaboratively build a shared “community version” of the design landscape
This is a hands-on, participatory session. Come ready to share perspectives, sketch ideas, debate differences, and learn from each other.each other. You'll create diagrams, compare perspectives, and explore where you fit in the design world.
This is a hands-on, collaborative session. Come ready to share ideas, sketch diagrams, and learn from the group.
What You'll Take Away
A clearer understanding of key design disciplines and how they connect
A visual reference diagram you can apply in your work or conversations
New perspectives from designers across roles and experience levels
Reflection on where you sit today — and where you might want to grow next
Who Should Attend
Designers and experience practitioners at any stage:
Early-career designers figuring out their path
Experienced practitioners working across multiple disciplines
Anyone navigating blurred roles, overlapping responsibilities, or cross-functional teams
No prerequisites. No “right answers.” Just curiosity and a willingness to explore.