The publishing platform for councils, by councils

LocalGov Drupal

We understand that plans change. If you need to cancel your ticket, please refer to our refund policy below:

If you can no longer attend, you’re welcome to 

. Just let us know their name and email address at least 24 hours before the event.

We understand that emergencies can happen. If you need to cancel due to illness, caring responsibilities, or another serious reason, please contact us as soon as possible. We'll do our best to offer a fair solution.

Please email finance@opendigital.coop with your name, ticket details, and reason for cancellation. Refunds will be processed within 3-5 working days.

This session shares how we established a resident digital user research panel to support continuous improvement across the website and online services at Luton Council.

We'll discuss why we created the panel, how we recruited participants, the research activities we plan to run, and how user feedback will shape priorities and decision-making.

Attendees will learn practical approaches for recruiting participants, managing engagement, gathering meaningful insights and building an evidence-based roadmap.

Building a resident digital panel at Luton Council: putting UCD at the heart of the council

Thanks to our sponsors

Building a resident digital panel at Luton Council: putting UCD at the heart of the council

​Thanks to our sponsors

Thanks to our sponsors