The New Retail in Action Roundtable | June 10
Join Us for an Exclusive Executive Luncheon & Discussion
The Future of Retail Operations Roundtable
The Ortus Club, together with Diebold Nixdorf, invites you to an exclusive roundtable in Sydney where senior retail leaders will come together for a highly interactive discussion on one of the most critical challenges in retail today: driving efficiency, execution, and customer experience at scale. This is an opportunity to step away from day-to-day operations, connect with peers facing similar challenges, and engage in a candid exchange on how retail operations are evolving on the ground.
Topic: The Future of Retail Operations: Efficiency, Experience and Execution at Scale
Retail operations are under increasing pressure as customer expectations rise, store formats evolve, and workforce and cost challenges intensify. Leaders are being asked to rethink how stores run day to day—improving efficiency on the floor, strengthening safety, reducing loss, and delivering consistent customer experiences across locations.
At the same time, the gap between digital ambition and in-store execution continues to narrow, requiring faster, more integrated operational decision-making. While technologies such as AI-enabled tools, smart carts, connected store platforms, and advanced analytics are expanding what is possible, success is increasingly defined by practical impact at scale rather than adoption alone.
This closed-door executive roundtable brings together senior leaders for a highly interactive, peer-led discussion focused on real operational challenges and practical strategies. The session will move beyond theory into execution, exploring how retailers are building more resilient, efficient, and experience-driven store environments.
The discussion will be guided through scenario-based questions and real-world use cases across three key themes:
Improving in-store efficiency while maintaining a high-quality customer experience
Reducing loss and strengthening safety in increasingly complex store environments
Evaluating where technology delivers real operational value versus added complexity
Designed as a candid, executive-level exchange, this roundtable offers a valuable opportunity to test ideas, share experiences, and gain practical insights from peers navigating similar operational pressures.
The Agenda
12:00 PM Arrival of guests
12:30 PM Welcome address by The Ortus Club
12:40 PM Short address by Diebold Nixdorf
12:45 PM Discussion instigated by the moderator and continued by the group
2:00 PM Discussion brought to a close and guests encouraged to continue networking
Who Should Be in the Room
This roundtable is designed for senior decision-makers responsible for shaping retail operations, store performance, and technology strategy within their organisations. If you are driving efficiency, execution, and customer experience across physical retail environments, this discussion is for you.
Relevant titles include CIO, CTO, COO, VPs/Heads/Directors of IT, Retail, Operations, and other senior decision-makers.
How to Join
This is an invitation-only roundtable with limited seats. If you’ve received an invitation, simply confirm your attendance and we’ll follow up with a calendar invite and full event details. If you’d like to request a seat, get in touch with us and we’ll review your profile. Complimentary dining and refreshments will be provided for all confirmed guests.
📅 Wednesday, 10 June 2026
🕓 12:00 AEST – 2:00 AEST
📍 Vogue Cafe Sydney
The Host
Diebold Nixdorf is co-hosting this roundtable. With over 160 years of experience, Diebold Nixdorf automates, digitizes, and transforms the way people bank and shop—providing end-to-end services, software, hardware, and security solutions for retailers worldwide, with a strong focus on store technology, operational efficiency, and loss prevention.
The Organisers
The Ortus Club runs executive knowledge-sharing events worldwide, bringing senior leaders together for curated, off-the-record discussions in a relaxed, peer-to-peer setting. Since 2015, we’ve hosted over 2,000 events globally, connecting decision-makers with the conversations that matter most.