Silicon Valley CCO Forum (Hosted by Statisfy)
Evolving the Chief Customer Office: From Support Function to Strategic Growth Engine
As we enter 2026, the role of Customer Success — and the Chief Customer Office itself — continues to transform. No longer defined solely by post-sales support or adoption, leading organizations are now positioning Customer Success as a core driver of growth, directly influencing top-line and bottom-line performance.
Join an exclusive roundtable discussion, facilitated by Nick Chang, VP of Customer Experience at ZEDEDA, designed for senior Customer Success and Revenue leaders. This peer exchange will explore practical strategies and best practices for evolving the CCO organization into a revenue-generating powerhouse.
Together, we’ll examine the key functional shifts, emerging roles, and operational steps needed to make this transition successful — and the critical intersections with RevOps along the way.
Why Attend
A closed-room, peer-driven conversation designed for practical insights and real-world collaboration. Attendees will:
Learn from peer executives on how modern CCOs are defining revenue impact.
Discuss metrics, models, and organizational structures that drive growth.
Take away a step-by-step guide for transforming Customer Success into a strategic profit center.
Discussion Themes
Redefining success metrics in a revenue-first environment
Aligning Customer Success and RevOps for scalable impact
Building the right team and processes for Customer-Led Growth
Who Should Attend
Chief Customer Officers, VPs and Directors of Customer Success, and leaders overseeing Renewals, Expansion, and Revenue Operations shaping customer strategy for 2026 and beyond.
🍽️ Lunch will be served.
📩 Attendance is by invitation only — please RSVP early to confirm your seat.