Partner Success vs Customer Success: Why Separation Matters

​At first, it feels efficient to run Partner Success inside Customer Success.

​Then the partner channel grows, and everything gets blurry: who owns onboarding, enablement, renewals, expansions, and escalations? Partners ramp slower. CS gets pulled into channel firefighting. Customers feel the gaps.

​On Friday, March 13, 2026 at 12:00 PM ET, Ella Eng and Ivan Stefanovski (CCSS) will discuss when Partner Success and Customer Success should split, and what actually changes when you do it right.

​What we’ll cover:

• ​The inflection point that forces separation

• ​Org design and ownership (renewals, expansions, escalations)

• ​Partner motions vs customer motions

• ​Metrics that expose the need and prove it’s working (partner health, PSAT, partner-influenced GRR/NRR)

• ​Incentives and economics: why partner-led deals convert higher, and when they stop being worth it
  
  

​Format: 30–40 min live interview + Q&A

​Where: LinkedIn Live + YouTube Live

​When: Friday, March 13, 2026 at 12:00 PM ET


Join us here:

YouTube: https://www.youtube.com/watch?v=jRLzZd6QVWw

LinkedIn: https://www.linkedin.com/events/partnersuccessvscustomersuccess7431942981303312384/theater/