TCSP Live: NYC - Practical Ways to Use AI in Customer Success
Join The Customer Success Pro for a live evening in New York City.
We are recording a podcast panel, live and in the room with you, on the practical ways CS teams are actually using AI right now, and how to build the right tech stack around it without burning budget on tools that don't move retention.
Then we open it up. Your questions may make the final episode. After the panel, stay for drinks, nibbles, and real conversation with CS peers who are wrestling with the same problems you are.
Hosted in partnership with Dreamdata.
Why come
AI is the loudest conversation in Customer Success right now, and most of it is noise. This room cuts through it with operators who have already shipped AI into their CS motion and can tell you what worked, what wasted money, and what they would do differently.
What you'll walk away with
A clear view of where AI actually earns its keep in CS today, versus where it's still hype
How leading teams are structuring their CS tech stack around AI, and the order they added tools in
Practical plays you can take back to your team this quarter, not a year from now
The honest version, including what these leaders got wrong before they got it right
Who this is for
This evening is built for CS leaders and operators: VPs of CS, Chief Customer Officers, Directors, and senior CSMs at B2B SaaS companies who want CS to drive revenue, not just renewals. If you are leading or shaping how your team uses AI, you belong in this room.
The panel
Anika Zubair, Host, The Customer Success Pro Podcast
Cassie Vaughn, Global Head of Growth Strategy, Clay
Chad Horenfeldt, Head of Customer Success, Avoca
Malin Skoglund, VP of Growth & Strategic Development, Planhat
The evening
5:30pm: Arrivals and drinks
6:00pm: Welcome from The Customer Success Pro
6:20pm: Live panel recording and audience Q&A
7:00pm to 8:00pm: Networking, drinks, and nibbles
Space is limited and this is a one-night-only recording. Register below to claim your spot.