Smarter Equipment Needs Smarter Service

​Construction demand is accelerating, but the skilled labor to meet it is not. Data centers, infrastructure, and energy buildouts are creating more work than there are experienced operators to do it, and OEMs are responding by building smarter equipment that enables operators to take on more advanced jobs.

​But smarter equipment is more complex equipment. Machines coming off the line today, with CAN systems, embedded software, sensors, and advanced controllers, don't resemble the ones most field techs were trained on. And the same labor shortage is hitting service, where a wave of experienced technicians is retiring and taking decades of diagnostic know-how with them. OEMs have to scale service faster than they're losing the people who know how to deliver it.

​Join Kastle Jones, CEO of Mechro, and Chris Zenthoefer, VP Product Strategy at McElroy Manufacturing, for a live fireside chat on how OEM leaders are building the service capabilities that will define the next decade.

​This is a conversation about what's working in service today, where it's heading, and how OEMs can make service a growth engine.