Journey Management Study Group - Guest speaker: Isabell Fringer
Isabell Fringer is our guest speaker for the online event in June.
Join us for an engaging conversation with Isabell and fellow Journey Management enthusiasts!
Topic
Running the Capabilities, Systems, and Rituals to Continuously Create Customer and Business Value
Overview
Drawing on experiences from digital transformation, customer experience strategy, product development, and organizational change, we will explore how organizations can run the capabilities required to continuously turn customer insights into measurable business impact.
Rather than treating customer research, product delivery, and business strategy as separate disciplines, she will introduce an operating model that connects insight generation, opportunity prioritization, product development, and value measurement into one continuous system.
Particular focus will be placed on the emerging role of Agentic AI and automation as force multipliers throughout the lifecycle.
Lets share experiences around building customer-centric organizations that operate as a coordinated, learning system.
Event details
Date: Friday, June 26
Time: 10:30 am to 11 am (EST) | 4.30 to 5 pm (CET) | Time zone converter
Location: Online event
Note: After registration, the Zoom link will be shared with participants. The event will be recorded and shared with the attendees in a follow-up email.
Agenda
Presentation by Isabell - 15 minutes
Q&A with Isabell - 15 minutes
Note: After registration, the Zoom link will be shared with participants.
About the guest speaker
From being hired by McKinsey & Company, serving as a Fractional Customer Experience Director for MANN+HUMMEL to partnering with organizations such as Lufthansa, Isabell has spent more than a decade turning ideas into reality.
From defining a vision and building the right structures and teams to guiding implementation and change, she supports transformation from strategy to execution.
She is based in Berlin, Germany.
Isabell thrives in moments of change, helping organizations build design capabilities and create value for customers, employees, and the business. She believes lasting impact is achieved when human needs and business objectives are treated as two sides of the same coin.
Combining strategic thinking with hands-on execution, she helps organizations create clarity, align people around a shared vision, and translate complexity into intuitive products, services, and operating models.
Her work spans customer experience, digital innovation, operational efficiency, and digital transformation, always with the goal of making businesses more effective while placing people at the heart of business strategy.
If you have any questions before our meet-up, please feel free to send them to [email protected].
We value your attendance!