How 8-Figure Brands Are Preparing Their CX Teams for BFCM
BFCM is great for revenue. For customer support teams? It's usually a different story.
With more orders come more delivery questions, discount confusion, cancellations, returns, and customers who need answers yesterday. AI handling more customer conversations than ever, the real question isn't whether your support can respond fast enough. It's whether those responses will actually solve anything.
Join us for a practical conversation on how 8-figure ecommerce brands are preparing their customer support operations for BFCM 2026.
We're bringing together CX leaders to share what's on their readiness checklists, where they're using AI, what they're keeping human, and how they're planning for the inevitable chaos.
Here's what we'll cover:
The 10-point BFCM support checklist every ecommerce brand needs
How to prepare your AI for promotions, shipping delays, returns, and unexpected customer questions
How to forecast ticket volume and plan coverage without overstaffing
The CX metrics that matter when ticket volumes spike
What successful brands do differently before, during, and after BFCM
Plus: The BFCM CX Hot Seat. We'll put our speakers through real customer support scenarios and see how they'd handle them under pressure.
You'll leave with an actionable checklist you can use with your team before November 27.
Built for: Ecommerce founders, Heads of CX, CX Managers, and ecommerce operators.
Free to attend. Bring your toughest BFCM questions.