People Problems: Hiring, Retention, & the Hidden Cost of Poor People Decisions

​Many leaders think hiring and retention should be treated as purely HR issues, but their real impact shows up well beyond HR — in execution, workload, and systemic burnout.

​This session surfaces where hiring processes break down, why strong people leave, and how outdated workflows quietly drain organizational capacity.

​Here are some real practitioner questions/challenges we will explore together:

• ​What’s broken in our hiring process? "We had a really hard time with hiring this year—turnover, weak interviews, and a lot of candidate ghosting.

• ​Why aren’t we retaining strong people? "I’m trying to understand how our recruiting and hiring process needs to change if we actually want to retain strong people."

• ​How are past people decisions hurting us? "Some of our biggest execution issues trace directly to people decisions we made months ago under pressure."

• ​Where are manual processes draining capacity? "Too many of our core processes are still highly manual, and it’s quietly draining capacity."