Build a Churn Signal Detection Agent Using Claude
Churn doesn't announce itself.
It shows up as a support ticket that took too long to answer. An order that never came back. A shopper who typed "too expensive" and closed the chat without buying.
By the time the cancellation request lands, the churn has already happened. Most teams are catching it a conversation too late.
In this session, we'll build a Claude agent live, one that watches support tickets, account activity, segments, and live shopping conversations at the same time, and flags accounts before they leave.
You'll see exactly how it works:
→ How the agent pulls signals from Shopify, Manifest AI's Voice of Shoppers, and support ticket history
→ Why a single late ticket doesn't mean much, but a second ticket referencing the first one does
→ How RFM segmentation (recency, frequency, monetary) surfaces your "used to be loyal, gone quiet" customers before anything else flags them
→ How the agent scores an account's actual churn risk instead of guessing off one data point
This is a live build. You'll see it get built on screen, start to finish.
Want this running on your own store? Book time with us after the session, link goes out to all attendees.
Who this is for:
Head of CX, Customer Success, VPs and Directors of eCommerce and DTC brands who want to stop catching churn after it happens.
🎙️ Sonakshi Nathani, Co-Founder & CEO, Manifest AI
📅 September 24th, 2026 | 12 PM EST / 9:30 PM IST
📍 Zoom