Customer Service Transformation: the blueprint to closing the AI deployment gap

​AI adoption is no longer the differentiator, deployment maturity is.

​Join us for an exclusive event unpacking the findings of The 2026 Customer Service Transformation Report, based on insights from 2,400+ global support leaders, and discover what separates teams seeing early wins from those driving measurable transformation.

​Only 10% of teams have reached mature AI deployment. Those that have report stronger metrics, clearer ROI, and growing recognition of support as a strategic value driver.

​This session will show you what they’re doing differently — and how to close the gap.

​What to Expect

​Key Findings Session

​An Intercom customer support leader breaks down the most important trends shaping 2026, including:

• ​Why deeper AI integration drives measurable ROI

• ​How support is evolving from cost center to growth engine

• ​What “mature deployment” actually looks like
  

​CS Leaders Panel

​Customer service leaders from across industries share how they’re:

• ​Scaling AI beyond basic automation

• ​Reshaping teams and workflows

• ​Raising the bar on customer experience

​If you’re building an AI-first support organization, this event will give you the clarity and direction to move from adoption to transformation.

​Save your spot.