Customer Service Transformation: the blueprint to closing the AI deployment gap
AI adoption is no longer the differentiator, deployment maturity is.
Join us for an exclusive event unpacking the findings of The 2026 Customer Service Transformation Report, based on insights from 2,400+ global support leaders, and discover what separates teams seeing early wins from those driving measurable transformation.
Only 10% of teams have reached mature AI deployment. Those that have report stronger metrics, clearer ROI, and growing recognition of support as a strategic value driver.
This session will show you what they’re doing differently — and how to close the gap.
What to Expect
Key Findings Session
Leanne Harte, Senior Manager of Customer Support at Intercom, will break down the most important trends shaping 2026, including:
Why deeper AI integration drives measurable ROI
How support is evolving from cost center to growth engine
What “mature deployment” actually looks like
CS Leaders Panel
Anna Fedorchuk, Customer Operations Manager at RVU service, and Liam Ó hAnnracháin, Director of Global Support at Brandwatch, will share how they’re:
Scaling AI beyond basic automation
Reshaping teams and workflows
Raising the bar on customer experience
If you’re building an AI-first support organization, this event will give you the clarity and direction to move from adoption to transformation.
Save your spot.