Voice AI in Consumer Fintech: Collections, KYC and Support
Fintech teams were among the first to put Voice AI on live customer calls. Collections reminders, onboarding follow-ups and customer support now run at real scale. Very few teams talk openly about what it took.
On 19 November, Unio brings together people who have built and run Voice AI in consumer fintech. They’ll share what they built, how they measure quality, what broke after launch and what it changed. No product pitches, just honest lessons.
What you’ll take away
Real deployment lessons from teams running Voice AI on live customer calls
What works in collections, KYC and support, and what still doesn’t
How teams evaluate voice agents on Indian accents, languages and real-world noise
Consent, RBI and DPDP compliance, and when to hand over to a human agent
Build vs buy: how teams choose their stack
A room of 60+ fintech operators, builders and founders to connect with
Agenda
6:00 to 6:30 PM Welcome and opening by Unio
6:30 to 7:30 PM Panel: Collections, KYC and Support: What’s Actually Working
7:30 to 8:00 PM Audience Q&A and open mic
8:00 to 9:00 PM Open networking, dinner and drinks
The panel will cover:
The first use case we deployed and the result we measured
How to evaluate a voice agent beyond “the call completed”
Collections: tone, timing and what regulators expect
What broke in production that no demo showed
Consent, compliance and human handover
Build vs buy, and where Voice AI still doesn’t work
Speakers
Speaker lineup will be announced soon. Follow this page for updates.
Who should attend
✅ Operators in fintech: CX, collections, support, operations, product and data teams in lending, payments, wealth and savings apps
✅ Voice AI founders and engineers who want to hear what buyers actually need
✅ Founders deciding whether to build or buy Voice AI
Please note
Registration is approval-based to keep the room balanced between operators and builders.
Seats are limited to 60. Once approved, please confirm your attendance so we can offer your seat to the waitlist if your plans change.
Doors open at 6:00 PM. The panel starts at 6:30 PM sharp.
Hosted by Unio, India’s largest Voice AI builder community.