The Retrofit Conversation Gap: Preparing teams for resident-facing retrofit

​At Housing 2026, everyone will be talking about funding, compliance and technology.

​This session focuses on something equally critical but far harder to scale: the resident conversations that shape trust, satisfaction and successful outcomes.

​Whether it’s explaining Air Source Heat Pumps and ventilation systems clearly, responding to concerns around energy bills and disruption, or handling difficult conversations when something doesn't go to plan, resident-facing teams are being asked to navigate growing complexity with limited opportunities to practise and build confidence.

​Join Greenworkx for an interactive session alongside Housing 2026, bringing together housing providers and retrofit delivery teams to explore:

• ​Why communication capability is fast becoming the biggest determinant of retrofit success

• ​The most common resident engagement challenges that teams encounter

• ​A first look at a practical new solution designed to scale communication capability across all resident-facing teams

​Places are limited due to the interactive nature of the session, and we’re opening slots to our close partners and network first.

​We look forward to seeing you in Manchester.

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​Greenworkx is the edtech startup building the workforce for a resilient future. They help employers to train, certify and upskill the talent essential to power the energy transition.

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