NiCE World 2026 | Melbourne
Join Us for an Exclusive Executive Event & Discussion
NiCE World 2026 | Melbourne
The Ortus Club and NiCE warmly invite CX leaders in Melbourne to NiCE World Asia Pacific — the CX event of the year. Join a curated gathering of the region's most forward-thinking customer experience leaders for an afternoon of breakthrough insight, real-world innovation, and candid peer exchange, all within a closed, confidential environment designed for meaningful conversation. Attendance is complimentary and by invitation only.
Topic:
NiCE World Asia Pacific 2026: Endless Value, Countless Experiences
Customer experience is being redrawn in real time. AI is moving from pilot to production, agentic automation is redefining what self-service can look like, and the organisations pulling ahead aren't necessarily the ones deploying the most technology — they're the ones connecting AI directly to customer outcomes and measurable value.
For CX leaders across Australia and the broader Asia Pacific, the pressure is familiar: customer expectations keep rising, budgets remain tight, and the gap between AI ambition and enterprise execution is where the real work happens. NiCE World brings together the people closing that gap — sharing practical strategies, real-world transformation stories, and proven approaches to turning CX innovation into lasting results.
As part of a 12-city, 7-country world tour gathering more than 1,500 CX leaders and AI innovators across the region, the Melbourne session offers a focused, high-quality programme featuring product roadmap insights, live technology demonstrations, customer case studies, and dedicated peer networking.
How are leading organisations moving AI from experimentation to dependable, at-scale CX operations — and what does the governance model look like?
Where is the real ROI emerging from AI-powered customer engagement, and how are CX teams measuring outcomes beyond efficiency?
As agentic AI and intelligent automation reshape the contact centre, how should the balance between human expertise and AI-driven service evolve?
The Afternoon
1:00 PM — Arrival of Guests and Registration
1:30 PM — Welcoming Address
1:45 PM — NiCE Solution Roadmap
2:15 PM — Demo and Thought Leadership
2:45 PM — Keynote Speaker
3:15 PM — Break
3:45 PM — Customer Sharing
5:15 PM — Closing Remarks followed by Dinner and Networking
7:00 PM — Finish
Who Should Be in the Room
Join a community of Asia Pacific's top customer experience leaders at NiCE World's premier regional event. This session is designed for senior professionals shaping CX strategy, contact centre operations, digital transformation, and AI adoption. Job titles may include Chief Customer Officers, Chief Experience Officers, CIOs, CTOs, VPs of Customer Experience, Heads of Contact Centre Operations, Directors of Digital Transformation, and other senior CX and technology decision-makers.
How to Join
To request a seat, simply reply to your invitation to accept. Places are limited and allocated on a first-come basis. Once your attendance is confirmed, you'll receive a calendar invitation along with full event details, including venue and joining instructions, closer to the dat
The Host
NiCE is a global leader in AI-powered customer experience and contact centre technology, helping organisations of every size deliver seamless, intelligent, and frictionless customer interactions at enterprise scale. Through its CXone Mpower platform, NiCE enables CX teams to turn AI ambition into proven strategies, real results, and scalable execution.