AI ❤️ CX: Less hype. More signal.

​AI is rewriting the rules of CX. Be the leader who knows how to put it to work.

​Join us for a high-energy evening of real-world stories from AI innovators in Customer Experience.

​What to Expect:

​AI ❤️ CX is a curated event series elevating CX with the learning opportunities and connections brought to you by Thematic, JourneyTrack, Alterian, and The Institute for Journey Management. Join us for...

​AI Strategies for CX, UX, and Research and Insights: How are progressive leaders making AI work for them? A short panel of CX practitioners kicks off a discussion of how CX can evolve in an AI world.

​Network Strengthening: Connect and share knowledge with Charlotte’s CX leaders in financial services, healthcare, travel & hospitality, D2C, and technology.

​You’ll fit right in if you’re...

​Running CX, research and insights, or Voice of Customer programs

​Maturing your org beyond NPS dashboards

​Bridging the gap between customer data and business decisions

​Wrestling with fragmented feedback systems or stakeholder alignment

​You’ll come away with...

​Practical AI learnings and tactics

​Conversations with people facing the same challenges

​Food and drink provided! Space is limited, experience is intentional, confirm your attendance early.